Privacy Policy
Effective and last updated: August 26, 2026
Ruddy Ducts and Maintenance respects your privacy. This policy explains what information we collect, how we use it, and the choices available to you, including for SMS/text messaging.
1. Information We Collect
We may collect information that you provide directly to us, including:
- Name, service address, billing address, email address, and telephone number.
- Appointment, property, service-request, estimate, invoice, and payment-related information.
- Messages, photos, notes, and other information you send when communicating with us.
- Your SMS opt-in status, consent records, message history, and opt-out requests.
We may also receive limited technical and delivery information from our service providers, such as message status and communication timestamps.
2. How We Use Information
We may use personal information to:
- Schedule, provide, and follow up on requested services.
- Send appointment reminders, service updates, estimates, invoices, payment reminders, support replies, and messages you request.
- Send promotional messages when you have provided the consent required by law.
- Maintain business records, prevent misuse, improve operations, and comply with legal obligations.
SMS Privacy Commitment
We do not sell or rent your personal information.
Mobile information, SMS opt-in data, and consent will not be shared with third parties or affiliates for their marketing or promotional purposes. Information may be shared with service providers that help us deliver messages and operate our business, but only as necessary to perform those services and subject to appropriate confidentiality obligations.
3. When We Disclose Information
We may disclose information to vendors that support scheduling, customer communications, payment processing, accounting, data hosting, and similar business functions. We may also disclose information when required by law, to protect safety or legal rights, or as part of a business transaction. These disclosures do not permit third parties to use your SMS opt-in information for their own marketing.
4. Data Retention and Security
We retain information for as long as reasonably necessary to provide services, maintain business and consent records, resolve disputes, and meet legal obligations. We use reasonable administrative, technical, and physical safeguards, but no method of storage or transmission can be guaranteed to be completely secure.
5. Your Choices
You may ask us to correct or update your contact information. To opt out of text messages, reply STOP to any message. For help, reply HELP, call (440) 265-2269, or email RuddyDucts@gmail.com. Opting out of texts does not prevent necessary non-SMS communications about active services or legal obligations.
6. Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect their personal information.
7. Policy Updates
We may update this policy from time to time. The current version and effective date will remain publicly available on this page.
8. Contact Us
Ruddy Ducts and Maintenance441 East Main Road
Conneaut, Ohio 44030
(440) 265-2269
RuddyDucts@gmail.com
Read our SMS Terms of Service.